Supply Chain Management · Service enquiries
Supply Chain Diagnostic Services
Zenith Eclipse reviews the order-to-delivery flow for an agreed supplier group, product portfolio or logistics network. The diagnostic identifies where decisions, information and physical handoffs become disconnected, producing a practical basis for choosing a coordination or improvement scope.
Scope and responsibilities
Service scope and requirements
The diagnostic establishes a documented baseline and priority actions. Implementation, software changes and ongoing operational management are separately agreed.
| Scope item | Requirement or agreed coverage |
|---|---|
| Business question | Specific service, visibility, working-flow or coordination problem to investigate. |
| Review boundary | Included entities, products, suppliers, locations and transport lanes. |
| Order sample | Agreed period and representative order or shipment records for examination. |
| Process map | Current activity sequence, handoffs, decision points and responsible parties. |
| Evidence review | Source records, timestamps, missing fields and reliability limitations. |
| Constraint register | Documented bottlenecks, dependencies and exceptions with supporting examples. |
| Priority assessment | Proposed actions ranked by impact, effort, dependency and decision ownership. |
| Handover pack | Baseline findings, responsibility gaps and recommended next-stage scope. |
Best-fit requirements
When to use this service
Useful before expanding a supplier network, appointing a coordination provider or addressing repeated delays that cross procurement, transport and warehouse responsibilities.
Execution and deliverables
How the work is coordinated
The review combines agreed records with stakeholder walkthroughs. Findings distinguish observed evidence from hypotheses needing further checks. A closing workshop confirms priorities, owners and unresolved data gaps; any target or expected benefit is documented with its assumptions rather than presented as a guaranteed outcome.
Prepare your enquiry
Share the operating problem, network outline, approximate order volumes, available data and desired decision date. Nominate procurement, logistics and warehouse contacts and state confidentiality or access constraints. The proposal specifies review depth, interviews, deliverables and client acceptance criteria.
Compare related options on our supply chain management services page.
Operating reference: ASCM — SCOR Digital Standard.