Legal, compliance & policies
Clear information for customers, suppliers and website visitors. Explore our website notices, responsible trade standards and guidance for commodity supply and logistics enquiries.
These pages explain website information and business standards. They do not replace an accepted quotation, signed contract or applicable transport document. Transaction terms and mandatory law govern the relevant rights and obligations; nothing here removes a right that cannot lawfully be excluded.
Legal notice & business identity
Website identity, business contacts and the distinction between general website information and the entity responsible for a transaction.
02Website, product & market disclaimer
How to interpret product descriptions, service capabilities, market information and third-party brand references on this website.
03Cookies & website privacy choices
How browser storage and optional Google Analytics work, and how to change your website privacy preferences.
04Accessibility statement
Our approach to usable website information and how to request help when a page or feature creates an accessibility barrier.
05Supplier code of conduct
Standards expected from suppliers and service partners concerning lawful trade, product integrity, working conditions and business records.
06Sanctions, export controls & lawful trade
Information needed to assess parties, goods, destinations and transport arrangements against applicable trade restrictions.
07Anti-bribery & business integrity
Our expectations concerning improper payments, gifts, intermediaries, conflicts of interest and accurate commercial records.
08Counterparty & financial-crime risk
Practical information checks for legitimate counterparties, payment sources and transparent B2B transactions.
09Human rights & responsible sourcing
Expectations for dignity, lawful work and responsible conduct in commodity supply and logistics relationships.
10Speak-up & misconduct reporting
How to raise good-faith concerns about misconduct connected with Zenith Eclipse business relationships.
11Payment verification & fraud prevention
Steps to verify bank instructions and respond to suspicious invoices, changed beneficiaries or impersonation.
12Commercial terms overview
A practical overview of the details to settle in a commodity quotation, sales agreement or logistics booking.
13Complaints, cargo & product claims
How to document a service concern or product discrepancy while preserving the applicable contractual notice process.
14Product safety & incident reporting
Information to report suspected contamination, defects, mislabelling or recall concerns affecting supplied goods.
15Chemicals & dangerous goods notice
Information needed before assessing chemical supply or a shipment involving hazardous or regulated goods.
16Fair competition & honest commercial conduct
Expectations for independent commercial decisions, appropriate information sharing and accurate product and service claims.
17Information security & responsible reporting
How to report suspected vulnerabilities, impersonation or information loss and protect information shared with our team.
Contact for this topic
Include the page title and enough detail to help us direct your request. Do not include passwords, banking credentials or unnecessary personal documents.
legal@zenitheclipse.comEmail our team