This page explains the website rules and information practices. For a specific product, shipment or service, the signed commercial agreement controls where it differs from general website text.
1. Introduction
These Terms & Conditions govern use of the Zenith Eclipse Co website, its product and service information, enquiry tools and transportation quote forms. By using the website, you agree to these terms. Separate quotations, contracts, carrier terms and trade documents may apply to an actual transaction.
2. Eligibility and user responsibilities
You must have legal capacity and authority to submit a business enquiry. Information you provide must be accurate, current and lawful. You must not misuse the site, interfere with security, introduce harmful code, submit unlawful cargo requests or impersonate another person or organization.
3. Products and services
The website describes commodity supply, freight forwarding, supply chain and related advisory capabilities. Availability, origin, specifications, certification, allocation, routes, equipment and delivery windows are subject to confirmation. Website descriptions do not guarantee that a specific product, grade, lane or capability is available.
4. Enquiries, quotations and contracts
Submitting a form is a request, not a booking or binding order. A transaction exists only when the parties confirm the commercial agreement through authorized channels. A quote may include validity, assumptions, exclusions, inspection, documentation, payment, Incoterms, carrier and cancellation conditions.
5. Pricing and payment
Prices, freight rates, duties, taxes, surcharges, foreign exchange effects and third-party costs may change until a quotation is accepted or a contract is confirmed. Payment methods, currencies, banking details and credit terms are stated in the applicable commercial documents. Always verify payment instructions through an established Zenith Eclipse contact before transferring funds.
6. Shipping and booking policies
Schedules, transit times and ETAs are estimates unless expressly guaranteed in writing. Carrier capacity, cutoffs, port or border conditions, weather, customs, inspection and force-majeure events may affect execution. The customer is responsible for accurate cargo details, lawful goods, suitable packing and timely documentation unless the contract states otherwise.
7. Changes, cancellations and claims
Changes or cancellations may incur supplier, carrier, terminal, storage, handling or administrative costs. Product quality, shortage, damage or service claims must follow the notice, evidence and time limits in the applicable contract or transport document. Do not discard packaging or evidence relevant to a claim.
8. Intellectual property
Website text, design, graphics, logos, media and data are owned by or licensed to Zenith Eclipse and protected by applicable laws. You may use the site for legitimate business evaluation but may not reproduce, scrape, republish, sell or misrepresent its content without written permission.
9. Website warranties and liability
The website is provided on an as-available basis. We aim for accurate information but do not warrant that every page is error-free, continuously available or suitable for a specific transaction. To the fullest extent allowed by law, Zenith Eclipse is not liable for indirect or consequential loss arising solely from website use. Contractual liability for an actual transaction is governed by the applicable agreement and mandatory law.
10. AI and voice assistant
Zenith Assist provides automated, informational guidance and may produce incomplete or incorrect answers. Assistant responses are not a quotation, booking, product specification, availability confirmation, professional advice or representation by an authorized employee. You must verify material information with the Zenith Eclipse commercial team before relying on it or taking action. Do not submit restricted, unlawful or unnecessary confidential information through the assistant.
11. Indemnity and compliance
You are responsible for loss arising from unlawful website use, false information, prohibited cargo or violation of another party's rights. Each party remains responsible for sanctions, export control, anti-bribery, customs, product and other legal obligations applicable to its role.
12. Governing terms and changes
The governing law and dispute process for a product or service transaction are stated in the applicable contract. Website disputes should first be raised with info@zenitheclipse.com. We may update these terms to reflect operational or legal changes; the published version applies from its stated effective date.
13. Contact information
Zenith Eclipse Co, Office 204, The Citadel Tower, Marasi Drive, Business Bay, P.O. Box 73020, Dubai, United Arab Emirates. Email: info@zenitheclipse.com. Telephone and WhatsApp: +971 4 250 0715.
Contact our team at info@zenitheclipse.com or WhatsApp +971 4 250 0715.
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