These pages explain website information and business standards. They do not replace an accepted quotation, signed contract or applicable transport document. Transaction terms and mandatory law govern the relevant rights and obligations; nothing here removes a right that cannot lawfully be excluded.
Report credible concerns promptly
Notify our team if supplied goods may be contaminated, adulterated, counterfeit, incorrectly labelled or otherwise unsafe. Identify the product, producer where known, batch or lot, quantity, location and transaction reference. Include the nature of the concern and any relevant test or authority notice.
Protect people and preserve records
Avoid using or distributing suspect goods while seeking instructions from competent personnel. Where safe and appropriate, keep affected goods identifiable and preserve labels, packaging, samples and traceability records. This website does not provide emergency instructions; contact local emergency services when there is an immediate threat.
Coordinate the response
A safety concern may require cooperation between the supplier, customer, producer, carrier, laboratory or relevant authority. Information about affected lots and onward distribution can help establish the scope. Withdrawal, recall, testing and notification actions depend on the product, evidence and applicable responsibilities.
Documents and claims
Product descriptions do not replace current specifications or required conformity documents. Ask for the records needed for the intended use and destination. Raise related commercial claims through the applicable contract process as well; a safety report does not automatically extend contractual notice periods.
Contact for this topic
Include the page title and enough detail to help us direct your request. Do not include passwords, banking credentials or unnecessary personal documents.
safety@zenitheclipse.comEmail our team